360° Coverage : Ernan Roman: Strong Customer Relationships: More Powerful than...

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Ernan Roman: Strong Customer Relationships: More Powerful than Satisfaction for Retention

Source: The Huffington Post, Dec 12 2012, 12:17pm CST

The Challenge: As companies grow, relationships with customers usually suffer. Larger customer files, heavier account loads, and less available time, often contribute to a decrease in engagement with customers. This begins the cycle of increas ...

Continue reading on: The Huffington Post

 
 
Update
10

10 hours ago

Monetate to Offer Context-Aware Tablet and Mobile Strategies for Online Marketers at Upcoming Webinar

Source: Street Insider  |   May 20 2013, 9:33am CDT

PHILADELPHIA, May 20, 2013 /PRNewswire/ -- More than 30% of visits to leading ecommerce websites come from smartphones or tablets. In this age of the sophisticated multi-screen shopper, it's critical for brands to develop strategies th ...

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Update
9

3 days ago

The Power And Profitability Of eNewsletters

Source: Manufacturing.net  |   May 17 2013, 8:29am CDT

Pound for pound — it’s tough to beat what a good, consistent electronic newsletter (i.e., enewsletter) can do for your business. This isn’t just my experience, either. Recent industry surveys have shown eye-catching results for companies who strate ...

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Update
8

22 weeks ago


Quote:
"Opt-In Marketing: Increase Sales Exponentially with Consensual Marketing"


Source: The Huffington Post

 

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Update
7

4 days ago

Building and maintaining loyalty in a customer-driven World

Source: B to B Online  |   May 16 2013, 11:38am CDT

Loyal customers spend more, spend longer, and help sell more via peer-to-peer recommendations. For b2b marketers, achieving customer loyalty reigns supreme. But in our customer-driven economy, loyalty—the thing we all want and need—has never been mo ...

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Update
6

4 days ago

COPC Inc. and Microsoft Corporation Establish the Buyers Forum

Source: Business Wire  |   May 16 2013, 10:07am CDT

WINTER PARK, Fla.--(BUSINESS WIRE)--COPC Inc., a global consulting, training and certification company that helps organizations improve the performance of their contact centers, in partnership with Microsoft Corporation, ...

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Update
5

5 days ago

Genesys Launches New Proactive Engagement Solution for E-commerce and Web Customer Service

Source: Business Wire  |   May 15 2013, 5:48pm CDT

BOCA RATON, Fla.--(BUSINESS WIRE)--Genesys, a leading provider of customer service and contact center solutions, today at G-Force Boca Raton announced the launch of Genesys Proactive Engagement, a powerful new offering tha ...

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Update
4

5 days ago

CashCall Selects Kofax Smart Mobile App to Streamline Mortgage Loan Processing and Enable a Better Customer Experience

Source: Business Wire  |   May 15 2013, 2:31am CDT

IRVINE, Calif.--(BUSINESS WIRE)--Kofax plc (LSE:KFX), a leading provider of smart process applications for the business critical First Mile™ of customer interactions, today announced that CashCall, one of the nation’s premier consumer finance lenders, se ...

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Update
3

6 days ago

Microsoft Windows Update Will Be 8.1, Free To Customers

Source: CRN Technology News For Solution Providers  |   May 14 2013, 2:50pm CDT

It's official. The forthcoming update to Windows 8 will be called Windows 8.1 and it will be a free update to customers, according to Microsoft. Tami Reller, CMO and CFO of Microsoft's Windows division, told attendees Tuesday ...

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Update
2

6 days ago

Microsoft: YES! You can have your desktop back again for FREE!

Source: The Register  |   May 14 2013, 11:46am CDT

Microsoft has confirmed that it will issue its Blue update to Windows 8 without charge, with first code scheduled at the company’s Build conference starting on June 26. This is in line with Redmond's previous policy in which ...

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Update
1

6 days ago

RPost E-Signature Services Cited as a Strong Performer by Independent Research Firm

Source: MarketWire  |   May 14 2013, 10:17am CDT

LOS ANGELES, CA--(Marketwired - May 14, 2013) - RPost, the global standard for email delivery proof, encryption, and e-signatures with its Registered Email® services, today announced that Forrester Research, Inc. has recognized ...

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